Help Center

Welcome!  We are thrilled to have you here.

Creating a beautiful space that reflects your unique personality should be a breeze, and we're here to make it happen. Check out our most popular topics below.

Can't find what you're looking for? Don't hesitate to send us a message. We're here to assist you every step of the way.

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Shipping and Delivery

  • Overview
  • Tracking 
  • Cancellations
  • Address Corrections
  • Change Requests
  • Measuring your Space
  • Refused Delivery
  • Mis-Delivered Packages
  • Multi-Box Shipments
  • Delivery Scheduling
  • Order Holds
  • Out of Stock
  • Standard Service Area

Returns and Exchanges

  • 30 Day Guarantee
  • Free Exchanges
  • Returns

Payment

  • Financing
  • Gift Cards
  • Store Credit
  • Prepaid Credit Cards
  • Multiple Payment Methods
  • Discounts and Promo Codes
  • Tax and Tax Exemptions
  • When we Charge Payment
  • Price Matching
  • Payment Confirmation

Product Information

  • Care Guide
  • Photo Accuracy
  • Wood Samples
  • Weight Capacity

Replacements and Repairs

  • Warranty
  • Damage in Transit
  • Replacements
  • Out of Warranty Replacements
  • Repairs

Troubleshooting

Assembly Troubleshooting 

Regulatory Information

  • Greenguard
  • VOCS
  • Prop 65