Replacements and Repairs
At Grain Wood Furniture, we're not just about selling exceptional solid wood pieces; we're dedicated to ensuring your satisfaction from purchase to assembly. Whether its a missing knob, a scratched surface, or a wobbly leg, we've got you covered with our replacement and repair options.
Warranty
Our manufacturer’s warranty has you covered for 1 year from the moment your Grain Wood Furniture piece arrives at your door. If anything goes amiss during this time, please let us know! We're here to help with replacement parts, tackle any assembly hiccups, or offer up some repair tips.
Our warranty is all about peace of mind, but it's non-transferable and doesn't cover items that have been passed on to new homes. Plus, it's all about using your furniture the way it's meant to be used—no shenanigans, please! So, if any mishaps arise from neglect, misuse, or turning your coffee table into a trampoline, they won't fall under warranty.
Replacements
If your piece arrives with any imperfections, we're here to make it right! Please reach out to us as soon as possible so we can assist you promptly.
To ensure smooth processing of your replacement request, please ensure you provide the original order number, as well as the name and email address used when placing the order.
To help us assess the issue accurately, please send us photographs of the product from various angles and distances. If the issue can't be fully captured with photos, short videos are also welcome.
Once our support team receives your replacement request, we’ll work diligently to process the part within 2-4 business days
Please keep in mind that we're unable to provide replacement parts or boxes for items that have been resold. Additionally, if you don't have an original Grain Wood Furniture order number, we won't be able to process your request.
Out of Warranty Replacements
If your item is outside of the 1 year warranty period, don't worry—we've got you covered for replacements! Here's what you need to do:
- Send us a copy of the original order confirmation email.
- Provide details about the parts you wish to purchase and your current shipping address.
- Include photos of the damaged part and any part numbers if possible. This will help us ensure we send exactly what you need.
Once we receive this information, we'll create an invoice with the replacement details and send it to you via our online store. Out-of-warranty replacement parts typically ship within 2-4 days.
For smaller items such as hardware and drawer glides, you can conveniently complete your purchase by visiting our Spare Parts page.
Repairs
Whether you've just finished assembling your furniture, recently moved, or enjoyed your Grain Wood Furniture for years, life's adventures can sometimes lead to scratches and wear. Especially with our furry friends and little ones in the mix! But fret not, because fixing them up can be simpler than you think.
We’ve compiled all of our tips and tricks in a guide to furniture repair, crafted to guide you through the process step by step. Check it out!
Not sure if a repair will work or prefer a replacement part? Our support specialists will gladly take a look at photos of your issue and provide guidance. Just reach out to us, and we'll be happy to assist you.
Damage in Transit
In the rare event that you receive a damaged item on delivery day, please refrain from refusing the delivery. Our heavy-duty packaging is designed to withstand a lot, and while the box may appear crushed or punctured, the contents are often in perfect condition. However, if you do encounter this situation, please notify us within 7 days of receiving the delivery if any items are damaged. We'll promptly file a claim and replace any damaged parts to ensure your satisfaction.
To expedite this process, kindly email us photos of the damaged parts taken from multiple angles and distances, along with images of the packaging if it's damaged. Additionally, providing the part numbers as listed in the assembly guide, along with the original order number, will help speed up the process.
We take proactive measures to mitigate such occurrences by partnering with FedEx to return all damaged items to our warehouse before they are loaded for delivery. If you happen to notice that FedEx has rerouted a box back to our warehouse due to damage in transit while tracking your item, please reach out to us immediately so that we can swiftly send a replacement box your way. Your satisfaction is our priority, and we're committed to resolving any issues with your delivery promptly and efficiently.