Shipping and Delivery

You’ve found just the right piece and placed your order.  Now what?

  1. Tracking My Order
  2. Cancellations
  3. Address Corrections
  4. Change Requests
  5. Measuring your Space
  6. Refused Delivery
  7. Mis-Delivered Packages
  8. Multi-box Shipments
  9. Delivery Scheduling
  10. Order Holds
  11. Out of Stock
  12. Standard Service Area


We're proud to provide a shipping experience that's faster than the norm.  We ship orders from our warehouse Monday-Friday.  Once we receive payment confirmation, we will ship your order in under 24 hours. If you place an order after 10am (EST) on Friday or over the weekend, we’ll ensure it ships first thing Monday morning.

All orders are shipped via FedEx Home Delivery, which conveniently does not require a signature upon delivery. Your packages will be left in front of your garage, at your doorstep or in your apartment building's mailroom or front office if applicable. And the best part? Shipping is always free of charge.

Tracking My Order

Once your order leaves our warehouse, keep an eye out for a shipping confirmation email containing the tracking information and estimated delivery date. For the most up-to-date tracking details, we recommend visiting the FedEx website directly. Simply enter the tracking number we provided in the confirmation email, and you'll have access to all the tracking information and delivery dates for each box in your order.

If you accidentally deleted your shipping confirmation email or didn't receive it, no worries. You can still access your tracking information by creating an account on our website using the same email address you used to place your order.


If you wish to cancel your order, please reach out to our support team via email as soon as possible. You'll promptly receive a confirmation email regarding your cancellation request.

If your order hasn't been shipped yet, we'll process a full refund for you. However, if it has already been shipped, our standard 20% return shipping fee will be applied if you choose to return the item to us or you can opt for a free exchange.

Just a heads up, we are lightning-fast when it comes to shipping- often within hours of your order. As a result, order changes and cancellations made after 9:15 AM on the scheduled shipping day may not be accommodated.

Address Corrections

Address corrections can be accommodated for orders that have not yet shipped by emailing our support team. However, once your order has been shipped, any address corrections or delivery management must be handled through FedEx delivery manager. Signing up for this service is free, but please be aware that FedEx may charge a small fee for address changes, which will be the responsibility of the customer.

We are pretty quick when it comes to shipping- often sending out orders within hours. Any address changes made after 9:15 AM on the scheduled shipping day may not be accommodated.

Change Requests

For orders that haven't shipped yet, changes can be easily made by reaching out to our support team via email as soon as possible. Just provide us with the correct order information upfront, and we'll swiftly make the necessary adjustments. If your order change results in a refund or a price difference, no worries – we’ll let you know.

We take pride in our speedy shipping process- often shipping out orders within hours. Any order changes made after 9:15 AM on the scheduled shipping day may not be accommodated. If this happens, we can easily help with an exchange.

Measuring your Space

We want to make sure you love your new furniture, so we recommend measuring your space ahead of time to see if a product is the right fit.  You can find all the necessary dimensions on the Product Page under "Dimensions and Assembly," including both box dimensions and detailed dimensions of assembled items. This way, you can make an informed decision and ensure that the product is the right fit for your space. Happy measuring!

Refused Delivery

Please let us know if you have refused your order at the time of delivery, and we’ll be happy to process an exchange for another item that suits your space better. In this case, we won’t charge additional shipping fees, and will simply charge or refund you any difference in price between the products. Customers are limited to 1 free exchange per order, additional exchanges will incur a 20% restocking fee.

Otherwise, refused orders will be processed as a return. Once the item is returned to our warehouse, you'll be issued a refund of the item's price, less our standard 20% return fee. If we don’t receive notice of a refused delivery from you, there could be a delay in issuing the refund.

If the item was refused due to damage or defect, please send us photos so we can review and resolve the issue.

Mis-Delivered Packages

While we strive for smooth deliveries, we understand that occasional mis-deliveries can occur. If your tracking shows delays or if the order is marked as delivered but you haven't received it, don't worry, we've got your back! But before reaching out to us, we kindly ask that you follow these steps:

  1. Double-check all surrounding areas of your home and ask your neighbors if they received your package by mistake.
  2. If the items are still nowhere to be found, it’s time to open a missing item Claim with FedEx. FedEx has an exact list of how to open a successful claim. 
  3. Once you've opened the claim, send us an email with the case number and missing item information

We will quickly process a replacement box and send you the tracking as soon as it is available.

Multi-Box Shipments

All of our larger items are shipped in two boxes: Box A and Box B. Smaller items, such as nightstands, are shipped in one box. You can find the box configurations for each product on the product page under the "photos" and "specifications" sections.

While we ship all items from any single order together, FedEx may schedule different delivery days for boxes within the same order. You can use the tracking number associated with your order to track all boxes that make up your order directly on the FedEx website. This way, you can stay updated on the delivery status of each part of your order.

Delivery Scheduling

While we can't guarantee or schedule a specific delivery date, we're happy to provide estimates based on your location. Be sure to check out our "When Should I Place My Order" page to help you choose the best day to place your order. It's a helpful resource to ensure your order arrives when you need it most.

Order Holds

We're unable to hold orders for shipping. However, if you prefer to receive your order at a later date than the estimated delivery time, we recommend using FedEx Delivery Manager. This free service allows you to place a vacation hold on your order to delay delivery. It's a convenient option to ensure your order arrives when it's most convenient for you.

Out of Stock

If an item happens to be out of stock, you can sign up to be the first to know when it is available again!  Just enter your email on the product page restock alert and we will keep you updated on when your favorite item is available again.  Unfortunately, we're unable to accommodate pricing rainchecks, backorders or offer other in-stock alerts at the moment. Thanks for your patience and understanding!

Standard Service Area

We do our best to serve all our customers within the continental U.S.! However, right now, we're unable to ship to Alaska, Hawaii, Canada, Puerto Rico, the Virgin Islands, APO and FPO addresses, or PO Boxes.

If you're outside our usual service area, no worries! You can still find our products on Wayfair, which ships to different locations. Thanks for your understanding!