If your piece arrives with any imperfections, we’re here to make it right! Please contact us as soon as possible so we can assist you promptly. We do ask that you reach out to us within the warranty period for any replacement part requests. If you have waited to assemble your item and it is past the 1 year mark please see Out of Warranty Replacement Parts.
To ensure smooth processing of your replacement part request, please provide the original order number, as well as the name and email address used when placing the order.
To help us assess the issue accurately, please send us photographs of the product from various angles and distances. If the issue can’t be fully captured with photos, short videos are also welcome.
Once our support team receives your replacement part request, we’ll work with our parts department to fulfill your request. Typically replacement parts will ship within 2–4 business days. We provide a confirmation email that the part has been ordered and another email with the tracking details once the part has shipped.
Please keep in mind that we’re unable to provide replacement parts or boxes for items that have been resold. Additionally, if you don’t have an original Grain Wood Furniture order number, we won’t be able to process your request.