You have the flexibility to exchange any product in your order within 30 days of delivery, at no cost to you, whether it’s for store credit or another item from our store. Just remember, these items must be unassembled and in their original packaging. To initiate an exchange, simply reach out to us with your preferred option outlined below.
Customers are limited to 1 free exchange per order; additional exchanges will incur a 20% restocking fee.
Here are your two options for exchanges:
Swap Option (slower): Return the unassembled items in their original packaging using the pre-paid return label sent to you by our support staff. Once we receive the items, we’ll promptly ship you the new items. This option may take a few weeks at times. If there’s a price difference for the items you’re exchanging, we’ll handle it by either refunding the difference or sending you an invoice, depending on whether the price is lower or higher.
Buy and Return Option (faster): Return the unassembled items in their original packaging using the pre-paid return label provided by our support staff. Meanwhile, place a new order for the items you want to exchange. Share the new order number with us, and once the original order items arrive at our warehouse, we’ll process a full refund for you.
We’re here to make the exchange process as seamless as possible for you. Once you’ve chosen the exchange option that works best for you, just let us know and we’ll handle the rest. We’ll send you all the return labels and arrange for a FedEx pickup for the items you’re returning. You can choose any day that works for you, Monday through Friday, but please keep in mind that FedEx requires a 24-hour notice for pickup and does not require a signature upon their arrival.